At Nutraleya.com, we recognize that we have a responsibility to protect and respect your privacy and take care of your personal data.
This Privacy Notice, including our General Terms of Service, describes the personal data we collect, how we use your personal data, the reasons we may need to disclose your personal data to others, and how to store your personal data securely.
For clarity, Nutraleya.com may be a data controller and a data processor for your personal data under certain circumstances.
We should recommend that this policy is subject to change, so please check our website regularly for any other changes. This Privacy Notice sets out your rights under the new laws.
This notice applies to all our activities under the above brands and however you provide personal information to us, whether you visit us online at any of our websites or visit our stores or contact us via social media or whether you telephone, email, write to or text us.
Nutraleya.com is a trade name of Nutraleya Ltd a website that is dedicated to providing you Nutraceutical products; vitamins, herbal and botanical food supplements for the health and well being of our customers.
Data protection laws state that we can only process personal data if we have good reasons to do so. The basis for processing your personal data includes, but is not limited to, your agreement with us, contract performance, billing and transfer, and to contact you for customer service purposes.
How do we collect personal data from you?
We receive information from you when you use our site, and complete the forms on our site, if you contact us via telephone, email, live chat or otherwise with respect to any of our products and services or during the purchase of any such product. In addition, we also collect information from you when you comment, enter a contest, complete a survey, or tell us any other matter.
Your personal data may be collected automatically when you use our services, including but not limited to your IP address, device information, server logs, device event information, location information, and unique application numbers.
What kind of data do we collect from you?
Personal data we collect includes your name, address, email address, phone numbers, payment information, and IP addresses. We may also keep the details of your visits to our site, including, but not limited to, traffic data, site data, weblogs and other contact data. We also keep records of your inquiries and correspondence, if you contact us. Please note that any information published, uploaded, or otherwise available on your blog, whether published or not, is not subject to our privacy notice.
We only process this data for you, in accordance with our terms and conditions and you are responsible for any legal requirements in respect of your content.
How do we use your data?
We use information about you in the following ways:
• Process your requests;
• To provide you with products and services;
• To comply with our contractual obligations with you;
• To enable us to review, develop and improve our services;
• To provide care to customers, including responding to your requests if you contact us with inquiry;
• Manage accounts, process payments, track invoices and payments;
• Detect fraud and verify what you have told us.
• Conduct marketing and statistical analysis;
• To manage our program
• To inform you of changes to our services;
• To provide you with information about the products or services you require from us or which we feel may be of interest to you, and you agree to contact you for such purposes;
• To inform you about changes in service and prices.
Personal data that we process for any purpose or purposes will not be maintained for longer than is necessary for this purpose or for those purposes.
Who has access to your personal data?
Below is a list of all the ways we may use your personal data and how we share information with third parties. For clarity, we've grouped them into the specific products and services we offer:
(a) Contacts and e-mail messages
We process your data for administration, billing, support, and provision of services. Your data, such as your name and email address, is collected using a shared form in the landing page email.
(b) Third parties
To avoid doubt, we will never sell your personal data to third parties for marketing or advertising purposes.
We work closely with a number of third parties (including business, service providers, and fraud protection services) and may receive information about them from you. These third parties may collect information about you including but not limited to your IP address, device information, server logs, device event information, location information, and unique application numbers. We use their features in our site, but in some cases they may act as a data controller and have their own privacy policies, which we recommend you read.
We may pass your personal data to third parties to provide services on our behalf (for example, processing your payment). However, we will only share information about you that is necessary to provide the service and we have specific contracts that ensure that your personal data is safe and will not be used for any marketing purposes.
We may share your information if we obtain it from a third party, and therefore your data will be considered as a working asset. In these circumstances, we may disclose your personal data to the potential buyer of our business, provided that both parties enter into appropriate confidentiality undertakings. Similarly, we may share your personal data if we have the duty to disclose the data in order to comply with any legal obligations or to protect the rights, property or safety of nutraleya.com or our customers or others.
This includes, but is not limited to, sharing information with other companies and institutions for fraud protection, credit risk reduction, and conflict policies. However, we will take steps to ensure that your privacy rights continue to be protected.
In preventing the use or processing of your personal data, this may delay or prevent us from fulfilling our contractual obligations to you. This may also mean that we will not be able to provide our services or process your service cancellation.
You have the right to challenge our use of your personal data, or ask us to delete, remove, or discontinue use of it if there is no need to maintain it. This is known as your right to be forgotten. There are legal and accounting reasons for keeping your data, but please let us know if you believe we are holding or using your personal data incorrectly.
Your privacy notice must be clarified at the point of collection of your personal data.
You may request to view, modify or delete the personal information we collect about your use of the Service or your visits to our Site by contacting firstname.lastname@example.org. We will provide the requested information within 30 business days after receiving your order.
You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and Services, you will have the option not to choose these by contacting us at email@example.com.
We will not contact you for marketing purposes unless you give us your prior consent.
Access and update your data
You have the right to access the information we hold about you. Please email your requests to firstname.lastname@example.org so we can get this information for you.
A cookie is a file that contains an identifier (string of letters and numbers) sent by a web server to a web browser and stored by the browser. The ID is then sent to the server each time the browser requests a page from the server.
Cookies may be "static" cookies or "session" cookies: persistent cookies are stored through a web browser and remain valid until their expiration date, unless they are deleted by the user before the expiration date; On the other hand, the session cookie expires at the end of the user session when the web browser is closed.
Cookies usually do not contain any information that allows you to identify the user's identity, but the personal data we store may be related to information stored in cookies obtained from cookies.
What Cookies Do We Use?
There are three types of cookie that may be used during your visit to our site:
1. Session Cookies:
Session cookies are deleted after each visit to our site. For example, when you are browsing our site, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser. Session cookies allow you to add an item to the basket and then move through the checkout. Disallowing these cookies via your web browser will mean you are unable to place an order on the site.
2. Persistent Cookies:
Persistent cookies remember you for a set period of time allowing wish list products and/or previously viewed products to be displayed the next time you visit our site and whether you logged into or out of your account while browsing.
3. Marketing Cookies
Nutraleya.com works with several partners who serve advertisements or present online offers on our behalf. Most of these marketing partners use both session and persistent cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. All data collected by third party cookies is anonymous and will never contain your name, address, telephone number, email address or payment details.
Cookies used by our service providers
We may use Google Ads and Analytics for traffic and to analyze the use of our site. Google Analytics collects information about using the website through cookies. The information collected on our site is used to generate reports about the use of our site.
We may use Facebook as a marketing tool (Facebook Ads). This service uses code similar to cookies called Facebook pixel to redirect ads.
Most browsers allow you to refuse to accept cookies and delete cookies. The ways to do this vary from browser to browser and from version to version. However, you can get updated information about blocking cookies and deleting them through these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
Links to other sites
Nutraleya.com may provide links to third party sites. Because we do not control these websites, we encourage you to review the privacy policies of these third-party sites. Any information provided on these sites will not be under our control and we cannot be held responsible for their privacy policies and practices.
Where we store your personal data
We follow the ISO standards for storing and protecting personal data that we collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secure servers within the EEA (European Economic Area) from time to time, your information may be transferred and stored in a country outside the EEA for the provision of services. The laws in these countries may not provide you with the same protection as the (EEA); however, any third party referred to above outside EEA has agreed to comply with European data protection standards for the transfer, processing and storage of any personal data. By submitting your data to us, you agree to such transfer and storage. However, we ensure that reasonable steps are taken to protect your data in accordance with this Privacy Notice.
Since the transmission of information over the Internet is not completely secure, we can not guarantee the security of your data sent to our site and any transfer at your own risk. Once we receive your information, we will use strict security procedures and features to try to prevent unauthorized access.
Any sensitive data (payment details for example) is encrypted and protected.
When we give you (or where you choose) a password that enables you to access certain parts of our site, you are responsible for maintaining the confidentiality of your password. We ask that you do not share a password with anyone.
We agree to take reasonable action to protect your data in accordance with applicable laws and in accordance with our general terms and conditions.
In the event of a data breach, we must ensure compliance with our obligations under applicable data protection laws if necessary.
(a) This website is owned and operated by Nutraleya Ltd.
(b) Our email email@example.com