Terms and Conditions of Sale

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Please read these Terms and Conditions carefully before using our website or placing an order.

By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.

We operate the website www.nutraleya.com (“our site”).
Nutraleya Ltd is a company registered in England and Wales (Company No. 10660090).

Registered address:
Kemp House, 128 City Road, London, EC1V 2NX
Email: hello@nutraleya.com

By placing an order, you confirm that:

• You are legally capable of entering into a binding contract 
• You are at least 18 years old 

When you place an order, you are making an offer to purchase a product.

You will receive an email confirming receipt of your order. This does not mean your order has been accepted.

A contract is only formed when we send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order for any reason, including product availability or pricing errors.

• All prices are in GBP (£) and include VAT where applicable 
• Delivery charges are calculated at checkout 
• Payment must be made in full at the time of order 
• We accept payment via card, PayPal and other available methods 

We reserve the right to correct pricing errors and cancel affected orders.

We aim to dispatch orders within 2–3 working days.

Delivery times are estimates and may vary depending on location and external factors.

If delivery fails due to incorrect details or missed delivery, additional charges may apply for re-delivery.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To cancel:

• Notify us by email at hello@nutraleya.com 
• Return items unused and in original condition 

Refunds will be processed within 14 days of receiving returned goods.

You are responsible for return postage unless the item is faulty.

This does not affect your statutory rights under the Consumer Rights Act 2015.

If a product is faulty or not as described:

• You are entitled to a repair, replacement or refund 

Refunds will be issued to the original payment method.

We reserve the right to refuse returns that:

• Are used 
• Not in original condition 

7.1 Your Right to Cancel (Change of Mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To exercise this right:

• You must notify us within 14 days of receiving your order by emailing hello@nutraleya.com 
• You must return the product within 14 days of notifying us 

To be eligible for a refund:

• Items must be unused, unopened, and in their original packaging 
• You must take reasonable care of the goods while in your possession 

Refunds will be processed within 14 days of receiving the returned items.

👉 Please note:
You are responsible for the cost of returning items unless they are faulty or incorrect.

7.2 Faulty, Damaged or Incorrect Products

If you receive a product that is:

• Faulty 
• Damaged 
• Incorrect 

Please contact us within 48 hours of delivery at hello@nutraleya.com with:

• Your order number 
• A description of the issue 
• Photographic evidence (where possible) 

We will:

• Offer a replacement, or 
• Provide a full refund, including reasonable return postage costs 

7.3 Non-Returnable Items (Important for Supplements)

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used supplements 
• Products with broken safety seals 
• Items not in their original condition 

This does not affect your statutory rights if the product is faulty.

7.4 Refund Process

Once your return has been received and inspected:

• We will notify you of the outcome 
• Approved refunds will be processed to your original payment method 

Please allow:

• Up to 5–10 working days for funds to appear, depending on your payment provider 

7.5 Late or Missing Refunds

If you have not received your refund:

• Check your bank account again 
• Contact your card provider or bank 

If you still have not received your refund, please contact us at hello@nutraleya.com

7.6 Exchanges

We do not offer direct exchanges.

If you wish to exchange a product, please return the original item and place a new order.

7.7 Return Address

Please contact us at hello@nutraleya.com before returning any items so we can provide the correct return instructions.

Products become your responsibility from the time of delivery.

Ownership passes to you once full payment has been received.

Our products are food supplements and are not intended to diagnose, treat, cure or prevent any disease.

Always consult a healthcare professional before use if you:

• Are pregnant or breastfeeding 
• Are taking medication 
• Have a medical condition 

Information on our website is for general guidance only and should not be considered medical advice.

Nothing in these Terms limits your statutory rights.

We are not liable for:

• Indirect or consequential losses 
• Loss of profits, business, or data 

Our total liability shall not exceed the amount paid for the product.

We do not exclude liability for:

• Death or personal injury caused by negligence 
• Fraud or fraudulent misrepresentation 
• Any liability that cannot be excluded by law 

All content on this website, including text, images, logos and design, is owned by Nutraleya Ltd.

You may not reproduce, copy or distribute any content without prior written permission.

Our website may contain links to third-party websites.

We are not responsible for the content, policies or practices of third-party sites.

We are not liable for delays or failure to perform due to events beyond our reasonable control, including:

• Natural disasters 
• Strikes 
• War or civil unrest 
• Supply chain disruptions 

We may update these Terms from time to time.

The latest version will always be available on our website.

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

If you have any questions, please contact us:

📧 hello@nutraleya.com